deen
DE | EN
deen
DE | EN

FAQs Frequently asked questions

Jumping and Hall

HOW OLD DO YOU HAVE TO BE TO JUMP AT FLIP LAB?

Children who are able to jump are, of course, welcome at our park. There is no minimum age for FLIP LAB, but children under the age of seven must be accompanied on the surfaces by an adult, who has FREE admission.

DO YOU HAVE TO SIGN A DECLARATION OF LIABILITY?

Only for one specific area. At the beginning, you’re given instructions and acquainted with the most important rules. There’s a brief training session specifically for the high-performance area, which requires a signed declaration of liability (legal guardians can sign for kids and teens under the age of 18). Children under the age of seven are not permitted to jump in the high-performance area, as the risk for spinal cord injury is too high.

WHAT SORT OF CLOTHES SHOULD I WEAR?

You can jump in your usual casual or sportswear – whatever you feel comfortable in. Please make sure that no cords, laces, etc. are sticking out and remove any belts, caps, or piercings.

CAN I JUMP WITH MY GLASSES ON?

We recommend taking your glasses off for safety reasons.

AM I ALLOWED TO TAKE PHOTOS OR RECORD VIDEO ON THE SURFACE?

To ensure a fun and safe jumping experience, no hard objects are permitted on your person while jumping. Guests and jumpers can rent one of our FLIP LAB photo vests at the register and shoot as many photos and videos as possible in the jumping hall for a period of 10 to 15 minutes ☺

IS THERE A WEIGHT LIMIT ON THE TRAMPOLINES?

People who weigh up to 130 kg are permitted to use the park and trampolines.

ARE PEOPLE WITH DISABILITIES ALLOWED TO JUMP AT THE PARK?

Definitely! People with disabilities are also allowed to jump at FLIP LAB. The caregiver has free admission.

CAN I JUMP IF I HAVE A CAST OR SPLINT?

Jumping with a cast is not permitted at our park.
If you’re wearing a splint and your injury is more than six weeks old, you can jump at our park.

DO YOU HAVE ANY RULES THAT I NEED TO FOLLOW?

There are general hall rules and safety rules for the individual areas that need to be observed.

CAN I JUMP IF I HAVE BODY PIERCINGS?

Piercings and earrings need to be removed. If this is not possible, these should be covered with tape or an adhesive bandage.

HOW DO I RENT BOUNCE BOARDS, SKIS, OR BUNGEE LUNGES?

You can rent bounce equipment for just € 5,00 at our register upstairs.

WHY ARE THESE FLIPSOCKS NECESSARY?

FlipSocks are purchased at the register for €2.50 and then belong to you. They’re necessary because they provide you with the perfect grip, ensuring more jumping fun and greater safety.

ARE THERE LOCKERS?

You can lock up your personal things, backpacks, and valuables in lockers located in both the changing rooms and the hall. FLIP LAB does not accept any liability for your valuables.

ARE THERE SHOWERS?

Yes, showers are available in the changing rooms.

IS THE HALL AIR-CONDITIONED?

Yes, the hall is fully air-conditioned and thus ideal for jumping on hot summer days.

IF I AM AN OBSERVER, DO I NEED TO PAY ADMISSION?

Our terrace is accessible without a ticket and provides a wonderful view of all the action.

ITEMS LEFT BEHIND OR LOST

Any found items of significant value are brought to the responsible lost-and-found authority.

Other items that have been left behind or lost such as old clothes, used sneakers, sportswear, umbrellas, and sports bottles
are promptly disposed of and not held onto.

Can every guest use the bungee cord on the trampoline?

Yes, the only requirement is that the body weight is over 20kg, otherwise the risers sit too loose. Body size and age do not matter. In any case, sign up at a Flipinstructor😊

Can every guest use the spacecurl?

For the Spacecurl the body size must be 150-200cm and the body weight 50-100kg. Also here, sign up at a Flipinstructor😊

Booking and FlipTime

CAN I CANCEL MY BOOKING AT ANY TIME? UP TO WHAT POINT CAN I CANCEL?

You can cancel your booking up to three days before your planned appointment at the latest without any additional fees. A full cancellation fee will be applied after that time.

WHAT HAPPENS IF I GET SICK JUST BEFOREHAND? DO I GET MY MONEY BACK?

You can provide a doctor’s note for a full refund.

IS FOOD GENERALLY AVAILABLE AT THE PARK?

There are small snacks such as muffins, cake, and sandwiches as well as a variety of beverages and coffee.

DO I HAVE TO PAY FOR MY SMALL CHILD?

A ticket must be bought for your child (under the age of seven), but the accompanying adult has FREE admission!

CAN I BUY VOUCHERS FOR YOUR PARK? IF YES, WHAT KIND OF VOUCHERS ARE AVAILABLE AND HOW LONG ARE THEY VALID FOR?

FLIP LAB vouchers always make for a wonderful gift! You can give all of our course units or simply FlipTime (30, 60, 90, or 120 minutes) as a gift with FlipSocks. Please visit us at the FLIP LAB – we’ll be happy to provide you with your voucher in person or order your vouchers directly here: View Vouchers.

WHAT HAPPENS IF I ARRIVE LATE?

If there are still spots available in the next FlipTime, we’ll be happy to book you in the next unit and shift your appointment.

IF I AM AN OBSERVER, DO I NEED TO PAY ADMISSION, TOO?

Observers can enter FLIP LAB free of charge – our observation terrace offers a full view of all the action, tables, snacks, and beverages.

CAN I RESERVE TICKETS?

Tickets can be booked in advance at www.fliplab.at.

CAN I ALSO PAY FOR MY TICKETS AT THE PARK?

Jumping tickets can also be picked up at the park. We recommend reserving tickets in advance at www.fliplab.at to ensure you have a spot at the desired time.

WHAT FORMS OF PAYMENT DO YOU ACCEPT AT THE PARK?

We accept credit card (Visa, Mastercard, CUP, JBL), EC card, and cash at the park.

CAN YOU SPLIT UP YOUR FLIPTIME?

To prevent any “confusion” in the hall, FlipTime needs to be used up in one block. If you would like to take a break, you can, for example, purchase two half-hour sessions (with a half-hour break between them) or simply take a short breather during your FlipTime, and enjoy a beverage on the terrace.

IS THERE PARKING? DO I HAVE TO PAY FOR PARKING?

You can park free of charge for up to two hours at the Multiversum underground parking garage, or for up to 1 1/2 hours in the SPAR parking lot.

Birthdays, Groups, Courses

CAN WE CELEBRATE BIRTHDAYS AT FLIP LAB?

Yes, of course! Children first jump for 60, 90, or 120 minutes and when they’re done, the birthday table is all set up for them. Food, beverages, and FlipSocks are included in the BirthdayFlip price. We provide the birthday boy or girl with one bungee lunge free of charge as a gift.

WHAT KIND OF FOOD IS SERVED FOR THE BIRTHDAYFLIP?

For birthday parties, we offer the following children’s dishes:
– Kid’s burger with side
– Chicken nuggets with side
– Noodles with meat sauce

For the side, children can choose between potato wedges and rice.

There’s also a vegetarian alternative:
– Veggie wraps

DO YOU TAKE FOOD INTOLERANCES AND ALLERGIES INTO ACCOUNT?

If you inform us in advance of any intolerances or allergies your guests may have, we’d be happy to offer alternative dishes.

CAN I BRING A BIRTHDAY CAKE?

Feel free to bring your own birthday cake to FLIP LAB. We’d be happy to keep it refrigerated during your FlipTime. For reasons of fire safety, sparklers and sparkler candles may not be used unfortunately.
Chips and similar snacks are not permitted either, as they can easily soil the many carpeted floors at FLIP LAB. Thank you for your understanding.

WHAT HAPPENS IF ONE OF THE CHILDREN INVITED TO THE BIRTHDAY PARTY CANCELS? DO I GET MY MONEY BACK?

Up until three days before the planned appointment at the latest, the entire amount is refunded. A full cancellation fee will be applied after that time.

ARE THERE SPECIAL COURSES AT FLIP LAB?

We offer courses for trampoline, parkour, fitness, yoga, and dodgeball at FLIP LAB. For both beginners and advanced jumpers. You can find all of the information on the website at www.fliplab.at/kurse